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ANSWERSTRONG PRIVACY POLICY

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Effective Date: January 2026

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Thevisionary Publishing LLC d/b/a AnswerStrong (“AnswerStrong,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to responsibly handling personal information.

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This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit AnswerStrong.com, create an account, purchase or use our software, use our customer portal, interact with us, or otherwise use our services (collectively, the “Services”).

The Services are offered solely to individuals and businesses located in the United States and Canada. This Privacy Policy describes privacy rights available under applicable U.S. and Canadian law and is not intended to address, and does not confer, rights under the laws of the European Economic Area, the United Kingdom, or Switzerland.  

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1. SCOPE

This Privacy Policy applies to personal information that AnswerStrong processes in connection with its own websites, accounts, subscriptions, business operations, and Services. AnswerStrong may also process information on behalf of business customers when those customers use the Services to communicate with their own customers, callers, prospects, employees, or other individuals.

In those circumstances, the AnswerStrong customer may act as the applicable “controller,” “business,” or equivalent entity determining why personal information is processed, while AnswerStrong may act as a “processor,” “service provider,” or equivalent entity processing information on that customer’s behalf.

If your information was collected through a business using AnswerStrong, you may need to direct certain privacy requests to that business.

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2. INFORMATION WE COLLECT

Depending on how you interact with AnswerStrong and which Services are enabled, we may collect the following categories of information.

 

2.1 Account and Identity Information

This may include:

  • name;

  • business name;

  • username;

  • account identifiers;

  • email address;

  • telephone number;

  • job title; and

  • other account or profile information.

 

2.2 Billing and Transaction Information

This may include:

  • billing name;

  • billing address;

  • subscription information;

  • transaction history;

  • payment status;

  • invoice information;

  • payment method information; and

  • related transaction information.

Payment-card information may be collected and processed directly by third-party payment processors such as Stripe. AnswerStrong may receive transaction identifiers, payment status, limited payment-method information, and other information necessary to manage your subscription.

 

2.3 Technical and Device Information

We may automatically collect information such as:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • device identifiers;

  • approximate location derived from IP address;

  • referring URLs;

  • pages visited;

  • session information;

  • timestamps;

  • log information; and

  • diagnostic information.

 

2.4 Cookies and Analytics Information

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to understand how users interact with our websites and Services.

Analytics information may include:

  • website visits;

  • session activity;

  • traffic sources;

  • feature usage;

  • browser and device information;

  • approximate geographic information;

  • interactions with pages or features; and

  • performance information.

 

2.5 Communications and Customer-Service Information

If you communicate with AnswerStrong, we may collect:

  • emails;

  • support requests;

  • chat communications;

  • telephone communications;

  • feedback;

  • troubleshooting information; and

  • other information you voluntarily provide.

 

2.6 Customer Data Processed Through the Services

Depending on the Services configured by a Customer, AnswerStrong may process information concerning the Customer’s callers, prospects, clients, employees, or other individuals.

This may include:

  • names;

  • telephone numbers;

  • email addresses;

  • call metadata;

  • call content;

  • call recordings;

  • transcripts;

  • messages;

  • appointment information;

  • calendar information;

  • contact-form submissions;

  • lead information;

  • customer inquiries;

  • business communications;

  • instructions provided to automated systems; and

  • other information transmitted through the Services.

The categories actually processed depend on how the applicable Customer configures and uses AnswerStrong.

 

3. HOW WE COLLECT INFORMATION

We may collect information:

  • directly from you;

  • automatically through your device or browser;

  • when you create or manage an account;

  • when you purchase or use Services;

  • through cookies and analytics technologies;

  • from businesses using AnswerStrong;

  • from integrations you authorize;

  • from payment processors;

  • from telecommunications and infrastructure providers; and

  • from other service providers where permitted by law.

 

4. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • provide and operate the Services;

  • create and manage accounts;

  • authenticate users;

  • process subscriptions and payments;

  • provide telecommunications and communication functionality;

  • route and manage communications;

  • provide appointment and workflow functionality;

  • provide customer support;

  • respond to requests and inquiries;

  • monitor service performance;

  • analyze usage;

  • improve functionality and user experience;

  • detect and prevent fraud;

  • maintain network and information security;

  • enforce agreements;

  • troubleshoot technical issues;

  • maintain records;

  • comply with legal obligations;

  • protect our rights and the rights of others;

  • communicate service-related information;

  • administer subscriptions; and

  • perform other purposes disclosed at the time information is collected or with appropriate authorization.

 

5. APPLICABLE LAW AND LEGAL BASES FOR PROCESSING

AnswerStrong’s Services are offered solely to individuals and businesses located in the United States and Canada and are not directed to, marketed toward, or intended for individuals located in the European Economic Area, the United Kingdom, or Switzerland. This Privacy Policy accordingly addresses privacy laws applicable to the United States (Sections 12–15) and Canada (Section 25).

To the extent a Canadian province or applicable Canadian law requires a stated basis for processing, AnswerStrong processes personal information based on one or more of the following: your consent; the necessity of processing to perform a contract with you or provide Services you request; AnswerStrong’s legitimate business interests in operating, securing, and improving the Services, provided those interests are not overridden by your rights; and compliance with applicable legal obligations.

Where AnswerStrong processes personal information in the ordinary operation of the Services on behalf of a Customer, we generally act as a processor or service provider processing that information according to the Customer’s instructions and for the purposes described in Section 4.

 

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information as reasonably necessary to operate our business and provide the Services.

 

6.1 Stripe

We may use Stripe to process subscription payments and other transactions.

Stripe may process payment information, billing information, transaction information, fraud-prevention signals, and other information necessary to process payments.

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6.2 Amazon Web Services (AWS)

We may use Amazon Web Services (AWS) for cloud infrastructure, computing, storage, databases, networking, security, backup, or other hosting-related services. Information processed through AnswerStrong may therefore be stored or processed using AWS infrastructure.

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6.3 Google Analytics

We may use Google Analytics to understand website traffic, visitor interactions, device characteristics, usage patterns, and performance.

Google Analytics may use cookies or similar technologies to collect information about website interactions.

 

6.4 Other Service Providers

We may use additional service providers to support functions such as:

  • telecommunications;

  • artificial intelligence;

  • voice processing;

  • messaging;

  • email delivery;

  • appointment/calendar integrations;

  • customer support;

  • fraud prevention;

  • security;

  • database management; and

  • infrastructure.

Where required by applicable law, these providers will be subject to appropriate contractual or data-protection requirements.

[Before publication, AnswerStrong should insert or link to a current subprocessor list identifying material telecommunications, AI/voice, messaging, and other processors used by the production platform.]

 

6.5 Legal and Safety Disclosures

We may disclose information where reasonably necessary to:

  • comply with law;

  • respond to lawful subpoenas, court orders, or governmental requests;

  • enforce our agreements;

  • investigate fraud or security incidents;

  • protect AnswerStrong’s rights or property;

  • protect users or third parties; or

  • prevent harm.

 

6.6 Corporate Transactions

Information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar corporate transaction.

 

7. SALE AND SHARING OF PERSONAL INFORMATION

AnswerStrong does not sell personal information for money in the ordinary meaning of the word “sell.”

Certain privacy laws, including California law, may define “sale” or “sharing” more broadly and may treat certain advertising or cross-context behavioral advertising technologies as sharing even where no money changes hands.

If AnswerStrong engages in activity legally considered a sale or sharing of personal information, we will provide legally required notices and opt-out mechanisms.

Where applicable, AnswerStrong will honor legally recognized opt-out preference signals, such as Global Privacy Control, as required by law.

 

8. COOKIES AND TRACKING TECHNOLOGIES

AnswerStrong and its service providers may use cookies and similar technologies for:

  • authentication;

  • security;

  • remembering preferences;

  • maintaining sessions;

  • measuring website performance;

  • understanding usage;

  • analytics; and

  • other permitted purposes.

Where legally required, non-essential cookies will be used only after obtaining appropriate consent.

Users may also control certain cookies through browser settings or any cookie-management functionality made available by AnswerStrong.

Disabling cookies may affect functionality.

 

9. DATA RETENTION

AnswerStrong retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing Services, maintaining business and transaction records, resolving disputes, enforcing agreements, protecting security, and complying with legal obligations.

Retention periods may vary depending on:

  • the type of information;

  • the applicable Service;

  • contractual obligations;

  • Customer instructions;

  • security requirements;

  • legal requirements; and

  • legitimate business needs.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

 

10. DATA SECURITY

AnswerStrong uses commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or loss.

These measures may include access controls, authentication, encryption where appropriate, infrastructure protections, monitoring, and other security practices.

However, no internet transmission, telecommunications network, or electronic storage system is completely secure.

Accordingly, AnswerStrong cannot guarantee absolute security.

 

10.1 Security Incident Notification

This subsection is new.  [NEW]

If AnswerStrong becomes aware of a confirmed incident involving unauthorized access to, or acquisition, disclosure, or loss of, personal information that we control (a “Security Incident”), we will notify affected individuals and/or the applicable Customer, as appropriate, without unreasonable delay and, where required by law, within the specific timeframe mandated by that law. For Quebec residents, this includes notifying the Commission d’accès à l’information and affected individuals where a confidentiality incident presents a risk of serious injury, as described in Section 25.2. Where AnswerStrong processes information solely as a processor or service provider on behalf of a Customer, AnswerStrong will notify that Customer so it can satisfy its own notification obligations to affected individuals and regulators.

 

11. INTERNATIONAL DATA TRANSFERS

AnswerStrong is based in the United States, and the Services are offered only within the United States and Canada.  [REVISED]

If you access the Services from Canada, your information may be transferred to, processed in, or stored in the United States. The United States may have data-protection laws different from those in your province or territory.

Where required by applicable Canadian law, including Quebec’s Law 25, AnswerStrong will assess and use appropriate safeguards for cross-border transfers of personal information, as described further in Section 25.3.

 

12. EUROPEAN PRIVACY LAWS — LIMITED APPLICABILITY

The Services are not directed to, marketed toward, or intended for individuals located in the European Economic Area, the United Kingdom, or Switzerland, and AnswerStrong does not maintain a representative in those jurisdictions. If you access the Services from one of those jurisdictions despite this limitation, this Privacy Policy — rather than the GDPR or UK GDPR — governs AnswerStrong’s processing of your information. If you believe AnswerStrong has collected your personal information in such circumstances and would like it corrected, restricted, or deleted, you may contact us using the information in Section 15, and we will consider your request even though we do not represent that GDPR applies to our processing.

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13. CALIFORNIA PRIVACY RIGHTS — CCPA/CPRA

If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies to AnswerStrong’s processing of your personal information, you may have rights including:

  • the right to know the categories of personal information collected;

  • the right to know the specific pieces of personal information collected where applicable;

  • the right to know categories of sources;

  • the right to know the business or commercial purposes for collection, use, sale, or sharing;

  • the right to know categories of third parties to whom information is disclosed;

  • the right to request deletion, subject to exceptions;

  • the right to correct inaccurate personal information;

  • the right to opt out of the sale or sharing of personal information where applicable;

  • the right to limit certain uses and disclosures of sensitive personal information where applicable; and

  • the right not to receive discriminatory treatment for exercising applicable privacy rights.

AnswerStrong will not discriminate against you for exercising rights granted by applicable privacy law.

An authorized agent may submit certain requests where permitted by law and subject to appropriate verification.

 

13.1 Minors Under State Law

This subsection is new.  [NEW]

Some U.S. state privacy laws impose additional requirements for the personal information of known minors between the ages of 13 and 16, including requiring opt-in consent before selling or sharing that information or using it for targeted advertising. AnswerStrong does not knowingly sell or share the personal information of individuals it knows to be between 13 and 16 years of age without the consent required by applicable law. The Services are designed for use by businesses and are not intended for use by individuals under 18.

 

14. OTHER U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the applicable law, these may include rights to:

  • access personal information;

  • correct inaccurate information;

  • delete information;

  • obtain a portable copy of certain information;

  • opt out of certain targeted advertising;

  • opt out of certain sales of personal information;

  • opt out of certain profiling activities; and

  • appeal a decision concerning a privacy request.

AnswerStrong will honor applicable rights where legally required.

 

14.1 Nevada

This subsection is new.  [NEW]

Nevada residents may submit a request directing AnswerStrong not to sell certain covered information, as defined under Nevada Revised Statutes Chapter 603A, by contacting us using the information in Section 15. AnswerStrong does not currently sell covered information as defined under Nevada law, but will honor verified requests submitted under this section.

 

14.2 Right to Appeal

This subsection is new.  [NEW]

If AnswerStrong declines to act on a privacy request submitted under an applicable state law that provides a right to appeal, you may appeal that decision by replying to our denial notice or contacting us using the information in Section 15 and stating that you are requesting an appeal. We will respond to your appeal within forty-five (45) days of receipt, or such other period required by applicable law. If your appeal is denied, we will provide information about how to submit a complaint to the applicable state attorney general or other regulator where required by law.

 

15. EXERCISING YOUR PRIVACY RIGHTS

To submit an applicable privacy request, contact:

Email:support@answerstrong.com

Web Form: Contact us

Mail: 1400 Preston rd, Suite 400, Plano, Texas 75093 

Please include sufficient information for us to understand your request.

We may need to verify your identity before fulfilling certain requests. To verify your identity, we may ask you to confirm information already associated with your account, such as your name, email address, or account identifiers; for requests involving more sensitive categories of information, we may request additional confirming details. We will use the information you provide for verification only for that purpose.  

We will generally respond to a verifiable privacy request within forty-five (45) days of receipt. Where reasonably necessary, we may extend this period by an additional forty-five (45) days, in which case we will notify you of the extension and the reason for the delay. Requests submitted under Canadian law will be addressed within the timeframe required by PIPEDA or applicable provincial law, generally within thirty (30) days, as described further in Section 25.  [REVISED]

Certain requests may be denied or limited where permitted by law, including where retaining information is necessary to satisfy legal obligations, prevent fraud, protect security, establish or defend legal claims, complete transactions, or exercise other lawful rights.

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16. CUSTOMER-CONTROLLED INFORMATION

Businesses using AnswerStrong may upload, transmit, collect, or otherwise process information about their customers, callers, prospects, or other individuals through the Services.

When AnswerStrong processes such information solely on behalf of a Customer, that Customer is responsible for:

  • determining whether the processing is lawful;

  • providing required privacy notices;

  • obtaining required consent;

  • establishing an appropriate legal basis;

  • responding to applicable privacy requests; and

  • configuring the Services consistently with applicable law.

AnswerStrong will process such information in accordance with applicable contractual obligations, Customer instructions, and applicable law.

 

17. CALL RECORDINGS AND COMMUNICATION DATA

Certain AnswerStrong functionality may permit Customers to record, transcribe, analyze, route, or otherwise process telephone calls or other communications.

Recording and communications laws vary significantly by jurisdiction.

AnswerStrong Customers are responsible for determining whether notice, consent, or another legal basis is required before recording, transcribing, analyzing, or otherwise processing communications.

Where AnswerStrong processes recordings or communications on behalf of a Customer, such processing may involve third-party telecommunications, infrastructure, artificial-intelligence, transcription, or voice-processing providers necessary to provide the requested functionality.

 

18. PAYMENT INFORMATION

Payment transactions may be processed through third-party payment processors such as Stripe or Wix payments. AnswerStrong generally does not need to directly receive or store complete payment-card numbers when payment information is entered through a payment processor’s secure payment interface.

Payment processors may independently process information in accordance with their own privacy notices and legal obligations.

 

19. CHILDREN’S PRIVACY

The Services are designed for businesses and are not directed to children under thirteen (13).

AnswerStrong does not knowingly collect personal information directly from children under thirteen through its consumer-facing account-registration processes.

If we learn that personal information from a child was collected in circumstances prohibited by applicable law, we will take appropriate steps to delete or otherwise address that information.

Customers must not intentionally use the Services to collect children’s personal information in violation of applicable law. See also Section 13.1 regarding minors between 13 and 16 years of age.

 

20. SENSITIVE AND REGULATED INFORMATION

Unless expressly agreed to by AnswerStrong in writing, Customers should not use the Services to process information subject to specialized regulatory requirements that AnswerStrong has not expressly agreed to support.

This may include protected health information regulated by HIPAA, certain financial-account credentials, government-classified information, or other highly regulated categories.

The availability of a technical feature does not constitute a representation that the Service satisfies a particular regulatory framework.

 

21. THIRD-PARTY LINKS AND SERVICES

The Services may contain links to or integrations with third-party websites or services. AnswerStrong is not responsible for the privacy practices of third parties acting independently from AnswerStrong.

We encourage users to review the privacy policies of third-party services they choose to use.

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22. AUTOMATED PROCESSING

Certain Services may use automated systems to process communications, classify requests, generate responses, assist with workflows, or perform other functions. Where applicable law requires disclosures or rights relating to automated decision-making — including under Quebec’s Law 25, as described in Section 25.2 — AnswerStrong will provide such rights or assist applicable Customers in fulfilling their obligations.

AnswerStrong does not intend its standard Services to make legally significant decisions concerning individuals without appropriate human involvement unless specifically disclosed and lawfully configured.

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23. DO NOT TRACK AND PRIVACY PREFERENCE SIGNALS

Some browsers provide “Do Not Track” signals.

Because there is not necessarily a uniform legal standard governing all such signals, our response may depend on applicable law and the technology involved.

Where applicable law requires recognition of a legally valid opt-out preference signal, including Global Privacy Control, AnswerStrong will process the signal as legally required.

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24. DATA PROCESSING AGREEMENTS

Where required by applicable data-protection law, eligible business customers may request an appropriate Data Processing Agreement (“DPA”) governing AnswerStrong’s processing of personal information on their behalf.

Where legally required for cross-border transfers of personal information out of Quebec or another applicable Canadian jurisdiction, the DPA may incorporate appropriate contractual safeguards consistent with Law 25 or other applicable law.

 

25. CANADA PRIVACY RIGHTS — PIPEDA AND QUEBEC LAW 25

This section is new.  

This section applies to personal information AnswerStrong collects, uses, or discloses in Canada, and supplements the other sections of this Privacy Policy.

 

25.1 PIPEDA (Federal) and Substantially Similar Provincial Law

For personal information subject to the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”) or substantially similar provincial legislation, you may have the right to:

  • access the personal information AnswerStrong holds about you;

  • request correction of inaccurate or incomplete information;

  • withdraw consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice;

  • be informed of the purposes for which your personal information is collected, used, or disclosed; and

  • file a complaint with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

 

25.2 Quebec — Law 25

If you are located in Quebec, additional requirements apply under Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25, including:

  • AnswerStrong has designated a person responsible for the protection of personal information (the “Privacy Officer”), whose contact information is provided in Section 26;

  • AnswerStrong maintains an incident register for confidentiality incidents involving personal information;

  • where a confidentiality incident presents a risk of serious injury to an affected individual, AnswerStrong will notify the Commission d’accès à l’information and the affected individual(s) as required by law;

  • where AnswerStrong renders a decision based exclusively on automated processing of your personal information that has legal or significant effects on you, AnswerStrong will, upon request and where required by law, inform you of that fact and provide an opportunity to submit observations to a member of AnswerStrong’s personnel; and

  • you may, in certain circumstances specified by Law 25, request that AnswerStrong cease disseminating your personal information or de-index a hyperlink giving access to it.

 

25.3 Cross-Border Transfers Within North America

Personal information collected in Canada may be transferred to, stored in, or processed in the United States as described in Section 11. Where required by Law 25, AnswerStrong will conduct a privacy impact assessment before transferring personal information outside Quebec and will use contractual or other appropriate means intended to ensure a level of protection comparable to that required under Quebec law.

 

25.4 Exercising Canadian Privacy Rights

Canadian privacy requests, including requests under PIPEDA, provincial law, or Quebec’s Law 25, may be directed to the contact information in Section 26. We will acknowledge and respond to Canadian requests within the timeframe described in Section 15.

 

26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to:

  • our Services;

  • our technology;

  • our service providers;

  • our information practices; or

  • applicable law.

If we make a material change to this Privacy Policy, we will update the Effective Date above.  

Where required by applicable law, we will provide additional notice of material changes.

 

27. CONTACT US

Questions, concerns, or privacy requests — including requests under California law, PIPEDA, or Quebec's Law 25 — may be directed to:

Thevisionary Publishing LLC d/b/a AnswerStrong
Texas, United States

Website: AnswerStrong.com
Email: support@answerstrong.com
Mailing Address: 1400 Preston rd, suite 400, Plano, TX 75093

Privacy Officer (designated under PIPEDA and Quebec's Law 25):

Founder - support@answerstrong.com

© 2026 Thevisionary Publishing LLC. All rights reserved.

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